Frequently Asked Questions
HOW DO I PLACE AN ORDER?
If your item is available in different sizes, or colors, carefully choose your correct choice before clicking “Add to Cart”. You will then be directed to our cart page where you can review your item(s) and then proceed to enter shipping information to process your order.
DO I NEED AN ACCOUNT TO PLACE ORDER?
No, you don’t need an account to place an order.
DO YOU OFFER FREE SHIPPING?
Yes we do. Besides United States, also we offer free shipping in USA and a tracking number as well.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at email@example.com to check the status of your order. Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
WHAT PAYMENT METHODS ARE ACCEPTED?
We securely accept all major credit cards and PayPal.
CAN I PAY CASH UPON DELIVERY?
Unfortunately our operations are only limited to credit/debit card transactions. This is to ensure our customers get their consumer protection and also our business is validated.
HOW SECURE IS SHOPPING? IS MY DATA PROTECTED?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
CAN I PLACE AN ORDER OVER THE PHONE?
Unfortunately, we are not able to take phone calls at the moment. All orders must be placed through Kullat.com, Sorry about that. If you need assistance placing your order, please contact our support team via email : firstname.lastname@example.org.
HOW DO I CANCEL MY ORDER?
If you’d like to cancel your order, please contact our support team within 12 hours of placing it. Orders cannot be cancelled 12 hours after being placed or while it’s en route. We process orders as quickly as possible so cancellations are time sensitive.
WHAT IS YOUR REFUND POLICY?
We want you to be completely satisfied after you receive the product. That’s why we give you several options to tell us if you’re not! In order to be eligible for a return, a request must be submitted within 30 days. All you have to do is make sure that the product is still in “new” condition that you received it.